FAQ
Have questions? We have answers.
Pick Up
Email shop@jambk.com
Phone 347 352 2006
Address 20 Jay St, Ste 436, Brooklyn, NY 11201
How does pickup work?
How does pickup work?
It is the responsibility of the buyer to make all necessary arrangements for pickup of their purchase(s), including packing. The cost of pickup, delivery, and packing materials is not included in the listing price of any item. Upon request, we can provide a list of local and national shippers and couriers, or you are welcome to arrange with a mover of your choice. We do not arrange delivery or ship via mail or other common carrier.
Please email shop@jambk.com to schedule your pickup during business hours within a week of purchase. If you, or a third-party mover, will be picking up a larger item we can coordinate use of the building’s loading dock and freight elevator. Please be able to provide proof of purchase when picking up your item(s).
Items are not at ground level, however, the building has a large freight elevator and a loading dock that can be reserved upon request.
If you will be arranging for a third party mover to pick up your items a COI may be requested.
Purchases are held for one week from the purchase date, then a weekly storage fee is charged to hold the item. The storage fee amount will be based on the quantity and size of items being stored.
All purchased items can be picked up from our showroom at:
20 Jay Street, Suite 436
Brooklyn, NY 11201
Do you offer delivery?
Do you offer delivery?
We do not arrange delivery or ship via mail or other common carrier. It is the responsibility of the buyer to make all necessary arrangements for pickup of their purchase(s), including packing, moving, and delivery to final destination.
General Policies
Can I put an item on hold?
Can I put an item on hold?
Upon request, items can be placed on hold for one week.
Can you store my item for me until I am ready to pick it up?
Can you store my item for me until I am ready to pick it up?
Purchases are held for one week from the purchase date, then a monthly storage fee is charged to store the item. The storage fee amount will be based on the quantity and size of items being stored.
I am an interior designer, do you offer a trade discount?
I am an interior designer, do you offer a trade discount?
Yes, we can offer a trade discount to practicing design professionals. Please send your business information and tax forms to hannah@jambk.com to set you up in our system.
Returns
What is your return policy?
What is your return policy?
All sales are considered final and we do not offer returns, exchanges, or refunds for purchases made in our showroom or on our website.
Item Condition
What if my item shows wear or has damage?
What if my item shows wear or has damage?
All items are purchased in "as-is" condition. Our inventory is vintage, with every item being unique in character and having wear commensurate with the longevity of the piece. While we make every effort to describe items accurately in both written and visual representation, there is always room for interpretation. We encourage an in-person appointment to view items of interest in our showroom.
What if I like a piece, but want to have it refinished or reupholstered?
What if I like a piece, but want to have it refinished or reupholstered?
Often a piece may just need a good steam clean or once-over with Howard's Restore-a-Finish, other times it could use a full refresh. If that's what you're interested in, we can refer you to some great people to help!